Support
We answer every message ourselves, in English or Hebrew.
| support@showy.land | |
| Hours | Sunday to Thursday, 9:00 to 17:00 Israel time |
| First response | within one business day |
| Phone | None. We work by email, and arrange a call or a screen share when it helps. |
| Security reports | security@showy.land, acknowledged within 3 business days |
When you write
- What you did, what you expected, and what happened instead.
- If we ask for logs: in Settings, תמיכה (Support), click יצירת קובץ לוגים לצוות התמיכה (Create a log file for support). It saves a zip file in your Downloads folder with the app's recent logs and crash reports of the last two weeks. It never includes your shows, media, meetings or keys, but the logs can include the names of people in your meetings. Nothing is sent automatically: you choose whether to attach it.
Help and common questions
The Zoom guide covers adding Showyland to your Zoom account, using it in meetings and removing it.
The meeting doesn't see or hear my show
Showyland opens your meetings with Showyland Camera and Showyland Mic by itself. If the picture is missing, the camera may not have been allowed yet: macOS asks once after installing, in System Settings. Write to us and we'll go through it with you.
Signing in with Zoom ends on "Something went wrong"
Until Showyland is approved on Zoom's App Marketplace, Zoom lets only accounts we have added sign in. Write to us and we'll sort it out.
The browser didn't take me back to the app after signing in
On the page that opened at auth.showy.land, click the button to open Showyland, and allow the browser to open it. If nothing happens, click Sign in with Zoom again in the app.
Everyone sees "This meeting is being recorded"
That is Zoom's notice while Showyland receives participants' video, for example to bring your audience on stage. It is required, and Showyland doesn't hide it. See Use it in your meetings.
How do updates arrive?
Showyland looks for a new version a minute after it starts and every six hours, and downloads it only while no meeting, recording or stream is running. Installing it is your click, in Settings, עדכונים.
How do I delete my data?
Inside the app you can delete any meeting or recording. To remove everything, see Remove Showyland. The privacy policy explains what the app keeps.